We summarize some frequently asked questions for your reference
What are credits? How is it billed?
Credits are our unit of measurement. Credits are consumed when generating videos. Different packages have different credits. Each time a video generated from a picture consumes 20 credits, and a video generated from text consumes 25 credits, you will not be charged for failed generations.
How does the free version of the tool compare to the paid versions?
The free version allows limited usage and may have lower priority for processing compared to the paid versions. Paid versions offer more features, faster processing, and higher priority in the queue.
Is the payment service secure?
Yes, our payment service is 100% secure. Financial processing is handled by Stripe, and we retain no card details on our end. Stripe upholds security standards comparable to those of banks.
Can I get a refund?
Unfortunately, we cannot offer refunds due to the substantial expenses associated with the AI-driven upscaling process. Our costs are significant, particularly for the GPU processing time required to upscale your images, and our upstream providers do not let us ask for refunds for the GPU processing. Consequently, issuing refunds would result in a financial deficit for our company. During sign up you agree to withhold your right to refund for this reason.
Can I cancel my subscription at any time, and will I still have access to the tool until the end of the billing cycle?
Yes, you can cancel your subscription at any time, and you will have access to the tool until the end of the current billing cycle. After that, your account will revert to the free version unless you choose to resubscribe.